Refund policy
Our Promise: 30-Day Happiness Guarantee
If something isn't right with your order, we'll make it right. That's our 30-Day Happiness Guarantee.
Every Real Good Days piece is made to order, printed and packed just for you. Because nothing in our store sits on a shelf waiting, your tee doesn't exist until you order it. That's part of what makes it yours.
It also means we can't accept traditional returns or size exchanges the way a big-box retailer can. But if your order arrives damaged, defective, or incorrect, we'll help make it right.
Order Changes & Cancellations
If you need to edit or cancel your order, please email us at hi@realgooddays.com within 12 hours of purchase and we'll do our best to help. Once your order has entered production, changes and cancellations may no longer be possible.
What We'll Fix
If your order arrives damaged, defective, or incorrect, such as a misprinted design, the wrong item or size being sent, or a defect in the garment, please contact us within 30 days of delivery. Once we've reviewed the issue, we'll provide an appropriate resolution, which may include a free replacement or full refund.
To get things sorted, email us at hi@realgooddays.com and include:
- Your order number from your confirmation email
- A clear photo of the entire item with the issue visible
- A brief description of what went wrong
We'll review your request within 2–3 business days and confirm the next step. If a replacement is approved, a new item will be sent at no additional cost. If a replacement isn't appropriate or possible, we'll process an approved refund to your original payment method.
For lost or undelivered packages, please see our Shipping Policy for reporting timelines and next steps.
When We Can't Offer a Return or Refund
Because every piece is printed to order specifically for you, we are unable to accept returns or issue refunds for:
- Change of mind, including style, color, or design preferences
- Incorrect size selection or fit preference: please check our Size Guide before ordering
- Items that have been worn, washed, or altered
- Items that have been discarded or donated: we need to see the product to assess it
- Gift cards
We have built a detailed size guide and product descriptions so you can feel confident before you click Add to Cart. If you are ever unsure about sizing, please reach out before ordering. We would much rather help you get the right fit upfront.
A Note on Made-to-Order Goods
Because each tee is produced individually, minor variations in print placement, color, or garment texture may occur. These small variations are a normal part of the made-to-order process and aren't considered defects.
Refund Processing
Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you still haven't received it, contact us and we'll help look into it.
Consumer Rights
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws in your jurisdiction, including rights that cannot be waived or excluded by contract.
Still Have Questions?
We read every email. If something is not right or you are unsure where you stand, write to us at hi@realgooddays.com. We'll always do our best to find a fair solution.
The Real Good Days Team
Policy last updated: October 2026. This policy may be updated from time to time. The most current version will always be available on our website.
